Euroline Auto Parts – Frequently Asked Questions (FAQ)
1. Buying Process
- How do I place an order?
Browse our website, select the part you need, add it to your cart, and proceed to checkout. Ensure you verify compatibility by Year, Make, and Model before confirming your order.
- Can I negotiate the price?
Yes! Many parts are listed with negotiable pricing. Look for the ‘Make an Offer’ option on product pages, or contact us directly to discuss pricing—especially for bulk or repeat purchases.
- What payment methods are accepted?
We accept major credit and debit cards, as well as PayPal. For special payment arrangements or large orders, please contact us directly.
- What about shipping?
Shipping cost and delivery time vary depending on size, weight, and destination. You’ll see your total shipping cost at checkout. Oversized or heavy parts may require freight shipping.
2. Price Negotiation
- Is haggling allowed?
While all prices are competitive, we do allow offers on most items. Click ‘Make an Offer’ or contact our sales team with the part number and your offer amount.
- What is a core charge?
A core charge is a refundable deposit applied to certain parts (like engines or transmissions). You’ll receive a refund once you return your old core in rebuildable condition within 30 days.
3. Returns & Refunds
- What is your return policy?
Returns are accepted within 30 days of purchase. The part must be in its original condition, accompanied by your original receipt. Electrical items are non-refundable but may be eligible for store credit.
- Who pays for return shipping?
Customers are responsible for return shipping unless otherwise stated. Please contact us before returning any part for approval.
- How do I return a part?
Contact our support team with your order number and reason for return. Once approved, securely package the item and ship it to our provided return address.
4. Warranties
- Is there a warranty on parts?
Yes, all mechanical parts come with a 6-month (180-day) limited warranty covering defects in materials or workmanship. Warranty coverage applies to the original purchaser only.
- What does the warranty cover?
The warranty covers replacement, repair, or refund (up to the purchase price). Labor and installation costs are not covered unless stated otherwise on your invoice.
- How do I make a warranty claim?
Contact us with your purchase receipt, installation proof (if applicable), and a detailed description of the issue. Our team will review your claim and guide you through the next steps.
5. Shipping & Delivery
- What shipping options do you offer?
We ship nationwide using reliable carriers. Large items like engines or body panels may require freight shipping. Tracking details are provided once your order ships.
- Who is responsible for shipping damage?
Inspect all shipments upon arrival. If damage occurs during transit, please report it immediately. Euroline Auto Parts is not responsible for shipping carrier damages, but we’ll help file a claim if needed.
6. Contact Options
- How do I contact you?
You can reach us via the Contact page at eurolineparts.com, by phone, or by email. Include your order number, part description, and any photos if reporting a problem.
- What information should I provide when contacting support?
Please provide your order number, part number, purchase date, description of issue, and photos (if applicable). This helps us assist you faster.
7. Summary of Key Policies
- Return Window:
30 days from purchase.
- Warranty Period:
6 months / 180 days.
- Receipt Required:
Yes, for all returns and warranty claims.
- Condition for Returns:
Uninstalled, original condition, and packaging if applicable.
- Liability:
Limited to the original part purchase price.
